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Jonas Paul Eyewear

Find answers to your questions, access our FAQs, and get support for your kids' eyewear needs. Explore our comprehensive resources to ensure a seamless experience with Jonas Paul Eyewear.

Jonas Paul Eyewear Help Center | Customer Support & FAQs

What is the difference between boy and girl frames?

Is there a way I can try on glasses before ordering them as a prescription?

What material are your frames made of?

Will these glasses fit my toddler?

What are your frame measurements?

Will a certain frame come back in stock?

Will these frames fit as an adult?

How can I figure out the correct size for my child's frames?

How do I measure the Pupillary Distance?

Adventure-Ready Kids Glasses with our Active Line

Frames & Sizing

How do I adjust these glasses at home?

What is the best way to clean my child's glasses?

Adjustment & Care

How much does the kit cost?

Will I get refunded for the amount I paid for the Home Try-On Kit?

How do I return my Home Try-on Kit?

Can I order multiple Home Try-On Kits?

How can I request a new return label for my Home Try-On Kit?

How long may I keep the frames before sending the kit back?

Do you offer Home Try-On Kits for sunglasses?

How does the Home Try-On Kit process work?

How do I return the Home Try-On Kit?

Ordering a second Home Try-On Kit

How do I properly return the Home Try-On Kit or unwanted frames?

Can I keep a frame from the Home Try-On Kit?

Can I have an extension on my Home Try-On Kit?

Home Try-On Kit

Can I speak to someone at Jonas Paul over the phone?

How quickly can I expect a response for Jonas Paul?

Contact Us

Does Jonas Paul Accept Insurance?

Can I pay using an FSA or HSA?

Insurance

What Types of Lens Upgrades are Available for Purchase?

Are there prescription lenses included with the cost of the frames?

Do your sunglass lenses offer UV protection?

Do you make glasses with prism lenses?

Can I order glasses without prescription in them?

Polycarbonate vs. Trivex vs. High-Index Lenses: Which one is right for your child?

Lenses

Can I make changes to my order?

What is the best way to order glasses for multiple prescriptions?

Can I purchase just the frames and have the prescription filled locally?

If my child has a high prescription, can you fill it?

What do I need to place my prescription order?

How do I know which lenses to order?

Can I order your glasses anywhere in person?

Can I order your sunglass frames with prescription sunglass lenses?

My child's prescription is expired - can you still process my order using that prescription?

How do I submit the prescription and PD measurement?

Prescription or PD on file?

What should I do if I need to make changes to my order after it's been placed?

How do I use a discount code for my order?

How do I know which frames from my Home Try-On Kit to order online?

How do I read my child's prescription?

Ordering

What options do I have if I require bifocal or progressive lenses?

Progressives & Bifocals

How do I return non-prescription glasses that I order?

Can I return a prescription order?

Am I able to return my non-prescription sunglasses or non-prescription blue light glasses?

Can I cancel my order?

How do I submit return request?

Returns & Cancellations

How quickly will my order be shipped?

What kind of shipping available?

What if my tracking shows that my order has been lost, stalled, or already delivered but can't be found?

Can I return items at a different carrier (UPS instead of USPS, for instance)?

Can I expedite my order?

Shipping

What is Virtual Try-On?

Virtual Try-On

How does the repair process work?

Is there a warranty on your glasses?

How durable are the glasses from Jonas Paul Eyewear?

What should I do if my glasses have broken or need repair?

Can I purchase replacement rubber tips?

What if my child's prescription changes?

What should I do if I've lost glasses that had JPE Care insurance coverage?

How do I submit a warranty request?

Warranty & Repair

How can I become a Jonas Paul Eyewear wholesaler?

Wholesale

Our comprehensive guides and articles help you find the perfect fit for your kids' glasses, ensuring comfort and style. Learn about frame types, measuring tips, and how to choose the right size for your child's eyewear needs.

Learn how to properly adjust frames for a perfect fit and maintain your glasses to keep them in top condition. From cleaning techniques to simple adjustments, ensure your child's glasses are always comfortable and long-lasting.

Learn how the kit works, the cost, and the step-by-step process. Find out how to select frames for try-on, what’s included, and how to order your favorites.

Learn about the best ways to reach us, our response times, and how quickly you can expect assistance.

Learn about our insurance policies and how you can use your benefits when purchasing kids' eyewear.

Learn about the available lens options, their benefits, and how to upgrade your child's eyewear for better vision and protection. Find out about our sun lenses, including features, pricing, and how to order.

Learn how to order glasses from Jonas Paul Eyewear. Find out how to make changes to your order, order for multiple prescriptions, purchase frames only, handle high prescriptions, and submit your prescription and PD measurements.

Learn about our lens options and explore alternative solutions for your child's vision needs. Get answers to your questions about progressive and bifocal lenses.

Find out how to return non-prescription glasses, prescription orders, and non-prescription sunglasses or blue light glasses. Get answers to your questions about canceling orders and our return policy to ensure a hassle-free experience.

Learn how quickly your order will be shipped, the types of shipping available, and what to do if your tracking shows your order is lost, stalled, or delivered but can't be found.

Learn how this tool allows you to try on frames virtually and get accurate facial measurements from the comfort of your home. Find out how our Virtual Try-On can help you choose the perfect eyewear for your child with ease.

Learn how the repair process works, the durability of our glasses, and the details of our warranty coverage. Get all the information you need to ensure your child's eyewear is protected and long-lasting.

Interested in becoming a Jonas Paul Eyewear wholesaler? Learn how to join our wholesale program and offer our stylish and durable kids' eyewear in your store. Get all the details on the application process and benefits of partnering with Jonas Paul.

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