Yes! Give us a call at 616.723.8039 between Monday-Friday from 9am-5pm EST. If we are not available, please leave us a voicemail including your name, order number, and phone number, so we know how to best help you. Please allow 24 business hours for

<p id="isPasted" style="box-sizing: inherit; margin-bottom: 0px; margin-top: 0px; color: rgb(0, 0, 0); font-family: &quot;Haffer SQ XH&quot;, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Helvetica, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 244, 232); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes! Give us a call at 616.723.8039 between Monday-Friday from 9am-5pm EST.&#xA0; If we are not available, please leave us a voicemail including your name, order number, and phone number, so we know how to best help you. Please allow 24 business hours for us to respond.<p style="box-sizing: inherit; margin-bottom: 0px; margin-top: 1.5rem; color: rgb(0, 0, 0); font-family: &quot;Haffer SQ XH&quot;, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Helvetica, Arial, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 244, 232); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re also available via chat message on our website! &#xA0;

Can I speak to someone at Jonas Paul over the phone?

Chat is always the fastest and best way to get a hold of us! We do our best to reply to emails and phone calls within 24-48 hours Monday - Friday (9am to 5pm EST). Because everyone needs a little break now and then, our team takes the weekend off to

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How quickly can I expect a response for Jonas Paul?

We're here and ready to help Monday-Friday from 9am-5pm EST.

If we're unavailable when you need us, just leave us a thorough note about how we can best serve you!

Couldn't find the answer you're looking for? Leave us an email by filling out our form!

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Jonas Paul Eyewear

Learn about the best ways to reach us, our response times, and how quickly you can expect assistance.

Contact Us

What is the difference between boy and girl frames?

Is there a way I can try on glasses before ordering them as a prescription?

What material are your frames made of?

Will these glasses fit my toddler?

What are your frame measurements?

Will a certain frame come back in stock?

Will these frames fit as an adult?

How can I figure out the correct size for my child's frames?

How do I measure the Pupillary Distance?

Adventure-Ready Kids Glasses

Frames & Sizing

How do I adjust these glasses at home?

That is the best way to clean my child's glasses?

Adjustment & Care

How much does the kit cost?

Will I get refunded for the amount I paid for the Home Try-On Kit?

How do I return my Home Try-on Kit?

Can I order multiple Home Try-On Kits?

How can I request a new return label for my Home Try-On Kit?

How long may I keep the frames before sending the kit back?

Do you offer Home Try-On Kits for sunglasses?

How does the Home Try-On Kit process work?

How do I return the Home Try-On Kit?

Ordering a second Home Try-On Kit

How do I properly return the Home Try-On Kit or unwanted frames?

Home Try-On Kit

Does Jonas Paul Accept Insurance?

Can I pay using an FSA or HSA?

Insurance

What Types of Lens Upgrades are Available for Purchase?

Are there prescription lenses included with the cost of the frames?

Do your sunglass lenses offer UV protection?

Lenses

Can I make changes to my order?

What is the best way to order glasses for multiple prescriptions?

Can I purchase just the frames and have the prescription filled locally?

If my child has a high prescription, can you fill it?

What do I need to place my prescription order?

How do I know which lenses to order?

Can I order your glasses anywhere in person?

Can I order your sunglass frames with prescription sunglass lenses?

My child's prescription is expired - can you still process my order using that prescription?

How do I submit the prescription and PD measurement?

Prescription on file

What should I do if I need to make changes to my order after it's been placed?

How do I use a discount code for my order?

Ordering

Do you offer Progressive or Bifocal lenses?

Progressives & Bifocals

How do I return non-prescription glasses that I order?

Can I return a prescription order?

Am I able to return my non-prescription sunglasses or non-prescription blue light glasses?

Can I cancel my order?

Returns & Cancellations

How quickly will my order be shipped?

What kind of shipping available?

What if my tracking shows that my order has been lost, stalled, or already delivered but can't be found?