Can I make changes to my order?
We process orders pretty quickly once they have been placed, but if you’re hoping to change your order please email [email protected] as soon as possible and we will do our best to honor your request.
All articles
Ordering
Learn how to order glasses from Jonas Paul Eyewear. Find out how to make changes to your order, order for multiple prescriptions, purchase frames only, handle high prescriptions, and submit your prescription and PD measurements.
What is the best way to order glasses for multiple prescriptions?
When you're interested in placing an order for multiple pairs of glasses that have different prescriptions, such as a mother-daughter order or a brother-sister order, we recommend adding a comment in the order notes section of each frame for who the
Can I purchase just the frames and have the prescription filled locally?
Yes! If you would like to fill the prescription on your own with your local eye doctor that is completely fine. Once you’ve decided on the frame style, size, and color you’ll simply select the "Frames Only" option and then finalize payment of your or
If my child has a high prescription, can you fill it?
Most likely the answer is yes! However, please know that some higher prescriptions may be required to upgrade lenses (to help keep the lenses thinner), and may need to switch to our "Plus" line of lenses, depending on the prescription. Someone from o
What do I need to place my prescription order?
In order to fill any prescription orders, we will need two items from you:. 1) A valid (non-expired) copy of the prescription that we will be filling. 2) The PD (Pupillary Distance) measurement for that prescription. This is required to ensure that t
How do I know which lenses to order?
NON-PRESCRIPTION. Frames Only (Free). These frames are perfect if you're planning to have your eye doctor fill the prescription lenses, or if you’ll be returning the frames in unworn condition within 30 days for a full refund. These frames come with
Can I order your glasses anywhere in person?
Yes! Our frames are available in a number of retail locations across the United States and Canada, and you can also find our glasses in most Walmart Vision Centers across the US. CLICK HERE to find a location near you that sells our frames!!
Can I order your sunglass frames with prescription sunglass lenses?
Sure, our kids sunglasses are available to be filled with prescription lenses! In addition, the rest of our kids glasses (all of our other "regular" optical frames) can be turned into prescription sunglasses! You'll simply select the Prescription Pol
My child's prescription is expired - can you still process my order using that prescription?
We highly recommend that you get an updated prescription and will be happy to hold your order while you do so! Prescriptions that have an exam date dated 2 years ago and newer are accepted with a signed "Prescription Agreement" form that you will nee
How do I submit the prescription and PD measurement?
The easiest way is just to upload both items while adding the items to your cart for your order of kids or teen glasses. When you are adding a frame to your cart on our website, you’ll be prompted to either upload the prescription then or email it la
Prescription on file
If you have ordered with us in the past year, we definitely have your prescription on file. If it has been more than 1 year since your last exam, we highly recommend getting another eye exam to ensure the prescription hasn't changed. You can choose "
What should I do if I need to make changes to my order after it's been placed?
After placing your order, any changes must be communicated to us within the timeframe specified in the confirmation email. This includes adjustments to the prescription details or cancellations. If you are within this window, please contact the JPE C
How do I use a discount code for my order?
To use a discount code for your order, simply apply the code during the checkout process. Keep in mind that our store policy does not allow the combination of two discounts on a single order. For promotion-specific rules, such as Buy One Get One disc