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Returns & Cancellations

Find out how to return non-prescription glasses, prescription orders, and non-prescription sunglasses or blue light glasses. Get answers to your questions about canceling orders and our return policy to ensure a hassle-free experience.

How do I return non-prescription glasses that I order?

We want you to love your frames, and if you’re not completely satisfied with your non-prescription (frame only) purchase, we’re happy to accept returns within 30 days of delivery, as long as the frame and case are in their original condition. Please

Can I return a prescription order?

Make It Right 30-Day Warranty. At Jonas Paul, we’re all about quality and making sure you’re completely happy with your eyewear. If you experience any issues within 30 days of your prescription order, we’ve got you covered. Whether it’s a defect or s

Am I able to return my non-prescription sunglasses or non-prescription blue light glasses?

We of course hope that you and your kiddos love your new non-prescription sunglasses, but if you receive them and they are not what you expected or they don't fit how you anticipted, you may return them within 30 days in unworn condition for a full r

Can I cancel my order?

We know plans can change, so we're here to help you navigate our cancellation process easily. Here’s an overview of our cancellation policy to make things as straightforward as possible:. Timing is Key: We process orders quickly, so cancellation requ

How do I submit return request?

You can begin the returns process by emailing [email protected] along with your order information, photo of the product, and a brief description of the issue. Our team will review and reply with the next steps to best support you.