We're here and ready to help Monday-Friday from 9am-5pm EST.

If we're unavailable when you need us, just leave us a thorough note about how we can best serve you!

Couldn't find the answer you're looking for? Leave us an email by filling out our form!

Back to Store

Jonas Paul Eyewear

<p>You can begin the returns process by emailing <a href="mailto:service@jonaspauleyewear.com" id="isPasted" target="_blank">service@jonaspaul.com</a> along with your order information, photo of the product, and a brief description of the issue. Our team will review and reply with the next steps to best support you.&#xA0;</p>

You can begin the returns process by emailing service@jonaspaul.com along with your order information, photo of the product, and a brief description of the issue. Our team will review and reply with the next steps to best support you.

How do I submit return request?

Returns & Cancellations

What is the difference between boy and girl frames?

Is there a way I can try on glasses before ordering them as a prescription?

What material are your frames made of?

Will these glasses fit my toddler?

What are your frame measurements?

Will a certain frame come back in stock?

Will these frames fit as an adult?

How can I figure out the correct size for my child's frames?

How do I measure the Pupillary Distance?

Adventure-Ready Kids Glasses with our Active Line

Frames & Sizing

How do I adjust these glasses at home?

What is the best way to clean my child's glasses?

Adjustment & Care

How much does the kit cost?

Will I get refunded for the amount I paid for the Home Try-On Kit?

How do I return my Home Try-on Kit?

Can I order multiple Home Try-On Kits?

How can I request a new return label for my Home Try-On Kit?

How long may I keep the frames before sending the kit back?

Do you offer Home Try-On Kits for sunglasses?

How does the Home Try-On Kit process work?

How do I return the Home Try-On Kit?

Ordering a second Home Try-On Kit

How do I properly return the Home Try-On Kit or unwanted frames?

Can I keep a frame from the Home Try-On Kit?

Can I have an extension on my Home Try-On Kit?

Home Try-On Kit

Can I speak to someone at Jonas Paul over the phone?

How quickly can I expect a response for Jonas Paul?

Contact Us

Does Jonas Paul Accept Insurance?

Can I pay using an FSA or HSA?

Insurance

What Types of Lens Upgrades are Available for Purchase?

Are there prescription lenses included with the cost of the frames?

Do your sunglass lenses offer UV protection?

Do you make glasses with prism lenses?

Can I order glasses without prescription in them?

Polycarbonate vs. Trivex vs. High-Index Lenses: Which one is right for your child?

Lenses

Can I make changes to my order?

What is the best way to order glasses for multiple prescriptions?

Can I purchase just the frames and have the prescription filled locally?

If my child has a high prescription, can you fill it?

What do I need to place my prescription order?

How do I know which lenses to order?

Can I order your glasses anywhere in person?

Can I order your sunglass frames with prescription sunglass lenses?

My child's prescription is expired - can you still process my order using that prescription?

How do I submit the prescription and PD measurement?

Prescription or PD on file?

What should I do if I need to make changes to my order after it's been placed?

How do I use a discount code for my order?

How do I know which frames from my Home Try-On Kit to order online?

How do I read my child's prescription?

Ordering

What options do I have if I require bifocal or progressive lenses?

Progressives & Bifocals

How do I return non-prescription glasses that I order?

Can I return a prescription order?

Am I able to return my non-prescription sunglasses or non-prescription blue light glasses?

Can I cancel my order?

How quickly will my order be shipped?

What kind of shipping available?

What if my tracking shows that my order has been lost, stalled, or already delivered but can't be found?

How do I submit return request?Updated 4 months ago