How quickly will my order be shipped?Updated 5 months ago

Order Processing Time

At Jonas Paul, we know you're excited to receive your new frames, and we’re committed to getting them to you as quickly as possible. The processing time for your order depends on a few things, including what you’ve ordered, whether all your details are complete (like your prescription and PD measurement), and when you placed your order.

Here’s a quick look at our typical turnaround times:

• Home Try-On Kits: Your try-on kit will usually ship within 1-2 business days (Monday-Friday), with an additional 5-7 business days for standard shipping.

• Non-Prescription Orders: These orders typically ship within 1-2 business days (Monday-Friday), plus 5-7 business days for standard shipping.

• Prescription Orders: Once we have all the details—your prescription, PD measurement, and lens selection confirmed—our typical turnaround time is 7 business days, plus 5-7 business days for standard shipping.

• Deluxe Lenses or Upgrades: If your order requires Deluxe lenses or any upgrades (we’ll reach out to let you know if this applies), the typical turnaround time is 14 business days, plus 5-7 business days for standard shipping.

Keep in mind: Business days are Monday through Friday, excluding national holidays. If you place your order on a Saturday or Sunday, it will be processed the next business day.

Once your order has been processed, we’ll send you an email with an order update and your tracking number, so you can follow your new frames every step of the way.

We’re here to make the process as smooth as possible, so don’t hesitate to reach out if you need any help along the way! You can chat with us by clicking the icon below or send us an email at [email protected].