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Jonas Paul Eyewear

<p>Once the kit has been delivered to you, you have SEVEN DAYS to try out the frames. For example, if you receive the kit on a Monday, you have until the following Monday to try them out.&#xA0;</p><p>Please send us a chat message if you have further questions or concerns about this timeframe!</p>

Once the kit has been delivered to you, you have SEVEN DAYS to try out the frames. For example, if you receive the kit on a Monday, you have until the following Monday to try them out. Please send us a chat message if you have further questions or co

How long may I keep the frames before sending the kit back?

Home Try-On Kit

What is the difference between boy and girl frames?

Is there a way I can try on glasses before ordering them as a prescription?

What material are your frames made of?

Will these glasses fit my toddler?

What are your frame measurements?

Will a certain frame come back in stock?

Will these frames fit as an adult?

How can I figure out the correct size for my child's frames?

How do I measure the Pupillary Distance?

Adventure-Ready Kids Glasses with our Active Line

Frames & Sizing

How do I adjust these glasses at home?

What is the best way to clean my child's glasses?

Adjustment & Care

How much does the kit cost?

Will I get refunded for the amount I paid for the Home Try-On Kit?

How do I return my Home Try-on Kit?

Can I order multiple Home Try-On Kits?

How can I request a new return label for my Home Try-On Kit?

Do you offer Home Try-On Kits for sunglasses?

How does the Home Try-On Kit process work?

How do I return the Home Try-On Kit?

Ordering a second Home Try-On Kit

How do I properly return the Home Try-On Kit or unwanted frames?

Can I keep a frame from the Home Try-On Kit?

Can I have an extension on my Home Try-On Kit?

Can I speak to someone at Jonas Paul over the phone?

How quickly can I expect a response for Jonas Paul?

Contact Us

Does Jonas Paul Accept Insurance?

Can I pay using an FSA or HSA?

Insurance

What Types of Lens Upgrades are Available for Purchase?

Are there prescription lenses included with the cost of the frames?

Do your sunglass lenses offer UV protection?

Do you make glasses with prism lenses?

Can I order glasses without prescription in them?

Polycarbonate vs. Trivex vs. High-Index Lenses: Which one is right for your child?

What are multifocal lenses?

What Are Antifatigue Lenses?

Adjusting to Your New Multifocals

PALs vs. Bifocals: What’s the Difference?

Lenses

Can I make changes to my order?

What is the best way to order glasses for multiple prescriptions?

Can I purchase just the frames and have the prescription filled locally?

If my child has a high prescription, can you fill it?

What do I need to place my prescription order?

How do I know which lenses to order?

Can I order your glasses anywhere in person?

Can I order your sunglass frames with prescription sunglass lenses?

My child's prescription is expired - can you still process my order using that prescription?

How do I submit the prescription and PD measurement?

Prescription or PD on file?

What should I do if I need to make changes to my order after it's been placed?

How do I use a discount code for my order?

How do I know which frames from my Home Try-On Kit to order online?

How do I read my child's prescription?

Ordering

What options do I have if I require bifocal or progressive lenses?

Progressives & Bifocals

How do I return non-prescription glasses that I order?

Can I return a prescription order?

Am I able to return my non-prescription sunglasses or non-prescription blue light glasses?

Can I cancel my order?

How do I submit return request?

Returns & Cancellations

How quickly will my order be shipped?

What kind of shipping available?

What if my tracking shows that my order has been lost, stalled, or already delivered but can't be found?

Can I return items at a different carrier (UPS instead of USPS, for instance)?

Can I expedite my order?

Shipping

What is Virtual Try-On?

Virtual Try-On

How does the repair process work?

Is there a warranty on your glasses?

How durable are the glasses from Jonas Paul Eyewear?

What should I do if my glasses have broken or need repair?

Can I purchase replacement rubber tips?

What if my child's prescription changes?

What should I do if I've lost glasses that had JPE Care insurance coverage?

How do I submit a warranty request?

Warranty & Repair

How can I become a Jonas Paul Eyewear wholesaler?

Wholesale

Myopia: What is it and how does it impact my child?

How often should my child get an eye exam?

How do I read my child's eye prescription?

A Parent's Guide to Kids' Eye Health & Eyewear

How long may I keep the frames before sending the kit back?Updated 10 months ago