How does the repair process work?Updated 3 months ago
How Does the Repair Process Work?
At Jonas Paul Eyewear, we know that accidents happen and that wear and tear are just part of life. That's why we’ve created a thoughtful repair service to ensure your child’s glasses get back to their adventures as quickly as possible. We’re here to help keep the world in focus, no matter what!
How Our Repair Service Brings Smiles Back:
Snap & Send: If your child’s glasses have a little mishap, don’t worry! Simply take a few close-up pictures of the issue and send them our way. This helps us take a quick look at the problem and plan the perfect fix. Just email the pictures to [email protected].
Easy Peasy Fix: If we can repair the glasses, we’ll walk you through the simple steps to send them to us. For a small fee of $14.99 (+ shipping and handling), our repair experts will work their magic and get the glasses looking good as new. If you have JPECARE, you can conserve your coverage for more significant issues, but you’re always welcome to apply it toward repairs if that works better for you!
All-Around Care: From fixing spring hinges to tightening screws, we’ll take care of everything with the same loving attention we give to every pair of glasses. We’ll also clean them thoroughly so they shine when they come back to you, ready for your child’s next adventure.
Extra Love: We know how important it is for your child to always have their trusty pair of glasses. While their favorite frames are getting repaired, we offer 40% off a backup pair (frame only) to keep their vision sharp and uninterrupted. And because we want to make sure there’s no gap in their adventures, we’ll ship the backup frames right away—even before we receive the pair in need of repair.
Our Magical Touch Includes:
- Spring hinge repairs to keep things flexible
- Screw tightening and replacements to ensure everything stays in place
- Gentle adjustments and alignments for a comfortable fit
- Fresh comfort tips and nose pads for a perfect fit
- A sparkling clean for frames and lenses using high-tech ultrasonic machines
Our goal isn’t just to fix your child’s glasses; it’s to make sure they return with all the care and attention they deserve. We’re here to maintain the joy and confidence your child feels when they wear Jonas Paul Eyewear.
Let us help keep your child’s world in focus. Reach out to us with an email to [email protected], and we’ll get their glasses adventure-ready once again!